Frequently Asked Questions
Why does a Return Policy need to be a separate document from Terms & Conditions?
It's specific, commonly searched-for information customers look for before buying — a dedicated, easy-to-find policy page builds more buying confidence than the same terms buried inside a long general Terms document, even though it could legally live in either place.
What return window should I choose?
There's no legal requirement in most cases (check your local consumer protection law), but 14–30 days is common practice for physical goods. Digital products and services often have shorter or no return windows since the deliverable can't be "returned" the way a physical item can.
Are digital products refundable by default?
Not typically, and many platforms explicitly make digital downloads non-refundable once accessed — since there's no way to "return" a file once it's been downloaded. That's why it's listed as a common exception here; mark it if it applies to your business.
Do I have to accept returns at all?
In most jurisdictions, a general "all sales final, no returns" policy is legally allowed for standard purchases, though some regions have specific consumer-protection rules (especially for online/distance purchases) requiring a minimum return window. Confirm your local requirements before setting your window to 0.